Terrible Services from Games Online Store

Good Day,

WE seem to be having a problem with Games online services. WE phoned in and complained about A TV the was purchased from your online store. We received 2x Samsung Smart TVs which we ordered On the 23/11/2018. On arrival one of the TV’s were DOA. We phoned in the lay a complaint, they told us it will Be 3-5days for the dispute to be resolved. The complaint was laid on the 6/12/2018, till we have not received any feedback. Every time when we phone the call centre all they tell us is that the matter has been escalated, NO ONE SEEMS TO KNOW WHAT IS GOING ON. I spoke to four different people, in the online customer care centre, but they only told me it’s been escalated. The managers don’t seem to care as none of them want to speak to us to resolve this matter. I was given a ticket number, two weeks ago. Games online staff does not seem to care for their clients. From the time the ticket was opened no one contacted us sent an sms or email. they do not seem to have any interest in helping us. I have been calling unless times but still no acknowledgement of our calls. Its pathetic on Games side as a mass store. The attitude of your staff reflects the attitude of Games as a whole.

PLEASE HELP ME RESOLVE THIS MATTER AS THE GOODS BOUGHT IS STILL UNDER WARRANTY AND JUST NEEDS TO BE EXCHANGE FOR ONE THAT IS WORKING!!!!!!!!!!!!!!!!!!!!!!! . . . . . I HOPE SOMEONE AT GAMES MASS STORES CARES ENOUGH TO HELP THEIR CUSTOMERS.