Terrible Services from Game

<p>I had Insured my handset at Game Store Eastgate when I bougt it on 02/04/ 2014. I was told that the insurer on behalf of Game is Hollard underwritten by Finrite. I then lost my phone in March 2016, which I reported and they rejected my claim. I then requested all my premiums back as I had been disatisfied with how my claim was handled. The matter has now dragged on from March 2016 till today (July 2016). Hollard gave me a rejection letter with a statemet saying they will pay me only premiums from December 2015 till the day the Insurance was cancelled, which I do not understand why they want to only pay me that. I requested all my premiums of which they have been going around in circles avoiding to pay me. When one goes to buy their product they promise you the best service when you get the insurance and you pay the monthly instalments with the peace of mind that you are covered if your cellphone gets ****** or lost or physically damaged, when it comes to you claiming they (Game Cellphone Insurance) come up with ways and unreasonable excuses for them not to give you the promises they made. I used to get notices from game two weeks before my debit was due, telling me that they will be debiting the money on whichever date they had decided on, but today when I request my premiums back they tell me stories. I do not understand as to why they are willing to only pay me not even half of the premiums back.</p> <p> </p> <p>My advise to anyone who wants to buy a new phone and insure it is that you may either go to the service providers such as Vodacom, MTN and CELL C because other retail storesalways run away from paying what belongs to you.</p> <p> </p> <p>Regards</p> <p>Unsatisfied Client</p>