Terrible Services

I am a expecting mother for good sake , I had order baby essential items from Game on the 17th of April and its been beyond the prescribed timeframe game announced I was supposed to received my goods after 3-5 working days, with unanswered emails I had to deal, consultants who are not picking up their support landlines!! I apparently get hold of a consultant Yolande Clay who was friendly and kindly she informed me to stay put on the line and after 15minutes she doesn't respond back there I sit with a dead phone, my hopes unanswered, and still no one can tell me what my tracking number is, or what happened to my parcel. This unwelcomed service should not be coming from our Essentials shops. We need determined consultants, reliable services. I NEED SOMEONE TO ANSWER MY EMAILS !!! ASAP