Terrible Service Warranties

<p>I had purchased an extended warranty with Defy Fridge from Game Gateway. I was assured that should there be any problems, the extended warranty will kick in and 24hour turn around time. This is not true. I tried calling game call centre on 23 December 2016, but switchboard kept cutting my calls. After many attempts got thru on Thursday 28 December 2016, again this was after 5 attempts that day. Logged call was promised service. I also went to Game Gateway and reported to a Senior Manager the fault. He made copies of receipt and forwarded to customer care and service department. But to date nothing has been done. No repair or call from Game. Lost R2500 of food as this was spoilt in Fridge. Can someone from Game please contact me immediately to rectify and compensate my loss. I am upset and will take necessary legal action. Terrible Service from Game on all levels.</p>