Terrible Service, should have listened when people said don't buy there.

<p>On the 24th of May 2017, I purchased a phone from GAME and GAME LIQUOR store In Durban, West Street. I took it back to the store on the 26th of May 2017 because it had an out of box failure, the phone kept losing signal. I was refused a refund and neither was I offered another phone. I was told that it would have to go for repairs and that it would take two weeks, so it was sent. On the 10th of June 2017 (Saturday) I got a phone call informing me that my phone is back from repairs I should come and collect. I get to the store to find that it has not been fixed and is still displaying the same problem. The lady at customer service tells me well they have to send it back for repairs, I tell her no I can’t wait another two weeks I do not want it anymore I want a refund. She gets on the phone calls someone comes back to me and says the person who is supposed to authorise the refund is not answering I must come back on Monday the 12th of June. Monday morning I receive a call from whom I presume is the manager saying that the phone was sent in somewhere so they can authorise a refund and it will take 7 days. I go to the store yesterday the 20th of June 2017. And I am told that no there is nothing in the system about a refund. A lady at customer service calls the manager and gets me to talk to him, which was of no use at all because he didn't tell me anything different besides that there's nothing in the system they are waiting on the supplier.</p> <p>I ask how is fair that I buy a phone on the 24th of the previous month and now a month is almost over but yet I have no phone and no money, yet I brought in 2 days after the day of purchase with an out of box failure. The lady says that she will call the supplier and ask for the reference number. After 2mins on the phone, she tells me they are not answering. So I ask her then what happens now she shrugs her shoulders obviously not having any problem-solving s****s whatsoever. I tell her to try them again she says okay but after an hour. Why? I don't know (by the way there was like 1 customer every 20min), the time was about 14h12. An hour later she tells me she phoned and was given a number the second time she tried to phone them they are not answering so then she says she doesn’t know and shrugs her shoulders again. I tell her well can u please try them again, ( I mean I've waited for an hour and just for her to have the phone to ear for 3min and say they not answering did not make sense to me). Anyway, she refuses and tells me I must do it, so I ask her well is that not your job, sarcastically she laughs nods her head and says okay yeah I’ll call you just keep waiting and walks away from the phone and this is where her snide comments began.</p> <p>Her colleague (Noor Khan) obviously noticing this steps in and makes the phone calls, throughout the whole process the first lady (whose name I so, unfortunately, did not get, I'm not even sure if she was wearing a name tag, so I will just call her rude, condescending, patronising lady for now, because that is the attitude she was displaying to me and other customers) keeps making remarks about the type of customers that she can't stand whilst signalling at me thinking I can't see her. At about 16h00 still waiting Noor Khan tells me that they are just waiting for some documents to be emailed and a reference number but this lady (the rude, condescending, patronising one) will help me when it comes because she is leaving now, (the rude, condescending, patronising one) says oh please tell so-so (name I can’t recall) to come signalling at me, like now she doesn't want anything to do with me. Really?! was my request unreasonable all I wanted, was a refund on a phone that I had purchased 28 days ago yet the only thing they seem to do is shrug their shoulders and tell me to come back some other time. Anyway, some other lady comes by the name of Pathmann Edwards (something like that) goes to the computer with the (rude, condescending, patronising lady) and tells me that the document they have been waiting for this whole time wrong. Then Edwards tells me that why I’m I here it’s only been a “few” days repairs takes 2 weeks I must come back on Monday. I ask her who asked you to send it for repair I want a refund she says oh well yeah its gone to the supplier we will only know on Monday what they will decide if they want to give a refund or not? And she starts mumbling something about “taking ****”. Meanwhile (The rude condescending, patronising lady) is repeating “you see” “you see” pointing at me. I ending up doing a very bad thing, I clicked my tongue (God forgive me) and stormed out of there. HONESTLY THESE PEOPLE WILL BRING OUT THE WORST IN YOU.</p> <p>How is it that GAME does not refund out of box failures brought 2 days after the date of purchase? Please help, I really need to get my refund so I can go elsewhere and buy a phone it’s honestly a NEED. It’s not fair that I got to wait so long I’m not even from Durban I’m a student I have to go back home for the holidays and will only be back in August. Plus taxi fares don’t play I don’t where they think I’m going to get money to keep coming back to the store just so they can tell me to come back some other time.</p> <p> And here I was saving up to go back and buy a watch and roller-skates Ha! I’m never buying anything else at GAME.</p>