TERRIBLE SERVICE RECEIVED

In the beginning of last month the fridge light fused or s i assume, then i realized the food is warm i.o.w the fridge was not working, after that i noticed the freezer started to frost. on the 11/09/15 i went to game to report this a spoke to Tareeq who took down my details and said someone from KIC will call me. A lady called she asked me when they can come to my house i explained to her weekends or after 18:300 weekdays as i work weekdays and only get home after 18:30, she told me they only work monday to friday 8-5 and she will see if she can get someone to work overtime to come in over the weekend, and she will call back. She never called. So i went back to Game spoke to the manager Darrin who took down my details said he was gona call me the next day and he never did. I logged the complaint and send a email to [Email Removed] on 06/10 and a lady by the name of Rina responded told me she is investigating and soemeone will call me no one did and thereafter i send 3 emails that no one called me she stopped responding. Then a received a call from a manager named Garth at game last week and explaine