PM
Pulane M

1 reviews | Active since May 2014

13 Apr 2015, 09:47

Terrible service..*********** staff and supervisor

On Friday me and my infant visited Game Jabulani and I bought a 2in1 walker and the price on display was R599, as I got to the till the price was different R799. I told the cashier Maphefo that the price is incorrect. She then asked the supervisor Lebo for assistance to call the person that works at the baby dept so that we can sort out the issue. 10 min passed and no one came, they tried again still nothing. I had to go back to the baby dept to get the price card MYSELF. When I got there the lady who works in that section was there and I asked her how much is the walker, she confidently said R599 alright. I asked her to come with me as the prices are different at the till, she decided not to come with me. I went BACK to the till. Lebo the supervisor was busy working around, she didn't bother to update me as to how am I going to be assisted she just gave the \I don"t care\"" attitude. Ok I waited and waited and my baby was starting to get irritable for about 20min then I asked her Lebo who exactly is helping me??? She rep**** by saying they are waiting for some book (using \""jargon\"") and she just walked away. Wow!!! no apology"

0
Replies (1)
Game
Game's reply13 Apr 2015, 16:24
Official
Hello Carlly,

We acknowledge receipt of your complaint with reference *** and would like to apologise for any inconvenience caused.

This matter was referred to the store management of Game Soweto, who will be in contact with you.

Regards

Herman van der Berg
Customer Service Advisor
***
***73