MM
Mohale M
1 reviews | Active since Sept 2022
30 Sept 2025, 12:13
Terrible service: I was denied support because I had misplaced my receipt
In May 2023, I purchased a 50-inch smart TV from Game at South Gate Mall. In September 2025, the TV suddenly stopped working, despite never having fallen and with no damage to the screen.
When I returned to the store for assistance, I was denied support because I had misplaced my receipt—even though I still had the original box with barcodes and serial numbers. I am now expected to pay for repairs on a product that should still be under warranty.
It is unacceptable that a major retailer like Game cannot track or verify sales through their own systems, particularly for high-value items like televisions. This experience has been extremely disappointing and demonstrates poor customer service. I will not purchase a TV or any appliance from Game again.
Takealot is 100 times better with excellent policies.
Helpful (0)
Replies (9)0
Replies (9)MM
Mohale M's updateReviewer Update
30 Sept 2025, 15:49I have changed banks, and can no longer access that bank account.
That being said, Game can do more in confirming its inventory and giving the manufacturer confirmation that indeed the tv was purchased from its stores.
To simply say customer you dnt have a receipt sorry we cant assist after I have spent R7000 at you store. Its simply unacceptable and careless.
That being said, Game can do more in confirming its inventory and giving the manufacturer confirmation that indeed the tv was purchased from its stores.
To simply say customer you dnt have a receipt sorry we cant assist after I have spent R7000 at you store. Its simply unacceptable and careless.
MM
Mohale M's update30 Sept 2025, 15:49
Reviewer Update
I have changed banks, and can no longer access that bank account.
That being said, Game can do more in confirming its inventory and giving the manufacturer confirmation that indeed the tv was purchased from its stores.
To simply say customer you dnt have a receipt sorry we cant assist after I have spent R7000 at you store. Its simply unacceptable and careless.
That being said, Game can do more in confirming its inventory and giving the manufacturer confirmation that indeed the tv was purchased from its stores.
To simply say customer you dnt have a receipt sorry we cant assist after I have spent R7000 at you store. Its simply unacceptable and careless.
MM
Mohale M's updateReviewer Update
01 Oct 2025, 12:07Regrettably, your policy demonstrates a clear lack of focus on customer service and retention. Consequently, you have lost me as a customer, and I will not be making any future purchases.
MM
Mohale M's update01 Oct 2025, 12:07
Reviewer Update
Regrettably, your policy demonstrates a clear lack of focus on customer service and retention. Consequently, you have lost me as a customer, and I will not be making any future purchases.
Game's replyOfficial
01 Oct 2025, 13:42Hi Mohale, I understand your frustration and disappointment. Regrettably, the supplier requires proof of purchase and you should be able to get a bank statement, though you no longer bank with the respective bank. If you have the time and date of the transaction, then the store should be able to assist with a reprint of the receipt.
Game's reply01 Oct 2025, 13:42
Official
Hi Mohale, I understand your frustration and disappointment. Regrettably, the supplier requires proof of purchase and you should be able to get a bank statement, though you no longer bank with the respective bank. If you have the time and date of the transaction, then the store should be able to assist with a reprint of the receipt.
MM
I spent over 30 minutes at Game South Gate, where they attempted to locate my purchase using my card number but were unable to find any record. They did mention that many of the same TVs were sold in 2023, but still couldn’t link any transaction to my details.
This ongoing back and forth is unproductive and frustrating. I will resolve the issue myself, even though the TV failed while still under warranty.
Mohale M's updateReviewer Update
01 Oct 2025, 14:27I spent over 30 minutes at Game South Gate, where they attempted to locate my purchase using my card number but were unable to find any record. They did mention that many of the same TVs were sold in 2023, but still couldn’t link any transaction to my details.
This ongoing back and forth is unproductive and frustrating. I will resolve the issue myself, even though the TV failed while still under warranty.
MM
Mohale M's update01 Oct 2025, 14:27
Reviewer Update
I spent over 30 minutes at Game South Gate, where they attempted to locate my purchase using my card number but were unable to find any record. They did mention that many of the same TVs were sold in 2023, but still couldn’t link any transaction to my details.
This ongoing back and forth is unproductive and frustrating. I will resolve the issue myself, even though the TV failed while still under warranty.
Game's replyOfficial
01 Oct 2025, 14:30Thank you for coming back to me. For this reason, the time and date of the transaction will narrow down the search for proof of your purchase.
Game's reply01 Oct 2025, 14:30
Official
Thank you for coming back to me. For this reason, the time and date of the transaction will narrow down the search for proof of your purchase.
MM
Mohale M's updateReviewer Update
01 Oct 2025, 15:10In order to purchase the TV, I had to pay for the TV license on the same day. Below is a description from my TV license statement. However, I still have not received any assistance."
2023/05/04 REC***,0MASS DISCOUNTERS(GAME/DION WIR REC.NO. 2-R230,43-R34,57-R265,00
2023/05/04 REC***,0MASS DISCOUNTERS(GAME/DION WIR REC.NO. 2-R230,43-R34,57-R265,00
MM
Mohale M's update01 Oct 2025, 15:10
Reviewer Update
In order to purchase the TV, I had to pay for the TV license on the same day. Below is a description from my TV license statement. However, I still have not received any assistance."
2023/05/04 REC***,0MASS DISCOUNTERS(GAME/DION WIR REC.NO. 2-R230,43-R34,57-R265,00
2023/05/04 REC***,0MASS DISCOUNTERS(GAME/DION WIR REC.NO. 2-R230,43-R34,57-R265,00
Game's replyOfficial
01 Oct 2025, 15:21Thanks for getting back to me. As I've advised, your previous babk should be able to provide you with a statement for the period that the purchase was made and will show a transaction number.
Game's reply01 Oct 2025, 15:21
Official
Thanks for getting back to me. As I've advised, your previous babk should be able to provide you with a statement for the period that the purchase was made and will show a transaction number.
MM
Mohale M's updateReviewer Update
01 Oct 2025, 17:35I've obtained the statement that verifies and details the transaction. Could you please forward my query to someone who can assist further?
06/05/2023 Game Johannesburg (Card 1876) Furniture &
Appliances
-6 264.00 6 4
Appliances
-6 264.00 6 4
MM
Mohale M's update01 Oct 2025, 17:35
Reviewer Update
I've obtained the statement that verifies and details the transaction. Could you please forward my query to someone who can assist further?
06/05/2023 Game Johannesburg (Card 1876) Furniture &
Appliances
-6 264.00 6 4
Appliances
-6 264.00 6 4
Game's replyOfficial
02 Oct 2025, 10:21Hey Mohale, I'm sorry, you'll need to take the statement to the store directly for assistance.
Game's reply02 Oct 2025, 10:21
Official
Hey Mohale, I'm sorry, you'll need to take the statement to the store directly for assistance.