aS
avisha S
1 reviews | Active since Jul 2013
09 Jun 2015, 10:30
TERRIBLE SERVICE GAME GATEWAY
MY HUSBAND AND I WAS AT GAME GATEWAY ON SUNDAY UNACCEPTABLE SERVICE <br> WE WAITED 1 HOUR WHILE SOMEBODY CAME TO HELP US AS WE BOUGHT A FRIDGE AND A SLEEPER COUCH. YOUR SALES ASSISTANT ARE VERY FAST TO SELL YOU STUFF YOU DONT WANT AFTER COMPLAINING TO YOUR STORE MANAGER ON SUNDAY A GUY BY NHLANHLA HELPED HE WAS SO NICE,KIND AND ASSISTED US SO EFFICIENTLY. WE WENT BY THE TILL TO PAY THE CASHIER WE ASKED THE CASHIER PORTIA TO CALL THE MANAGER AS I THINK WE SHOULD NOT PAY THE DELIVERY CHARGE TO DELIVER OF STUFF BECAUSE OF THE SERVICE WE RECIEVED SHE ALSO SAID SHE DONT KNOW WERE THE MANAGER IS AND TO JUST PAY. <br> AT THE END OF THE DAY ITS OUR MONEY AND THE SERVICE WE RECEIVED IS PATHETIC
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Replies (1)
Game's replyOfficial
09 Jun 2015, 12:38Hello sweetgirl,
We acknowledge receipt of your complaint with reference ***.
I am really sadden by your experience you had at our Game store recently and want to apologies for level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at this store strive to create a friendly and inviting experience for all our customers. I want to assure that this will never happen again and also encourage you to continue shopping at your favourite Game store.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
I am really sadden by your experience you had at our Game store recently and want to apologies for level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at this store strive to create a friendly and inviting experience for all our customers. I want to assure that this will never happen again and also encourage you to continue shopping at your favourite Game store.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply09 Jun 2015, 12:38
Official
Hello sweetgirl,
We acknowledge receipt of your complaint with reference ***.
I am really sadden by your experience you had at our Game store recently and want to apologies for level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at this store strive to create a friendly and inviting experience for all our customers. I want to assure that this will never happen again and also encourage you to continue shopping at your favourite Game store.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
I am really sadden by your experience you had at our Game store recently and want to apologies for level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at this store strive to create a friendly and inviting experience for all our customers. I want to assure that this will never happen again and also encourage you to continue shopping at your favourite Game store.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73