Terrible service from RCS

Game store South Africa Balance on my game account since August 2016 R0 ***** took place on my account 20 June 2019 (R5 000 odd) 20 Sept'19 received an email to confirm client is not liable for ***** amount. Ever since have been handed over to 2 different attorneys and constantly recieve calls about outstanding amount. Also been listed on ITC due to RCS who do not update their system.

I made several calls to RCS and the attorneys with no luck to resolve this problem. Only response O get is "I'll male a note"