Terrible service from Game Sure Extended Warranty

Item: Game
Rating: 1
Author: Fabricio R

I took out extended warranty on a Whirlpool dishwasher I bought from Dion Wired, which is owned by Game. I opened a case 3 weeks ago. Game's technician came and coulnd't fix the problem at my house so he took the dishwasher with him to his workshop. That was three weeks ago - I have heard nothing from anyone since. I have phoned Game Sure Extended Warranty (on ***) twice to try and get a status update. Both times they told me they would phone me back, and they never did. I want to know what's happening with my dishwasher. Is the technician not able to repair it? Can I have at least a rough estimate of when I will get it back? My reference number is 415503

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Replies (2)

Game's replyOfficial

19 Aug 2020, 13:03

Hi Fabricio,

I'm sorry for the experience you've had with your query and the delay in response to your emails.

This is certainly not the service delivery we want you to have.

Please be advised that your repairs query has been escalated to the Extended warranty team and I will request they put a rush on this. You will be notified once it's been processed.

Kind Regards

Mlindeli Ngcana

Game Online Support: Tel: **********
Customer Service Contact Centre: Tel: 0861 GAME CARE (**********73)
Game Sure Extended Warranty Enquiries: Tel: **********/ **********

www.game.co.za

Game's reply19 Aug 2020, 13:03

Official

Fabricio R's updateReviewer Update

19 Aug 2020, 13:22

Thank you for the quick response

Fabricio R's update19 Aug 2020, 13:22

Reviewer Update

Thank you for the quick response