Terrible service from Game Stores

My name is Kathija Alli and I have had the most pathetic experience with Game. It all began on the 26th of October 2018 when I woke up to find that my KIC fridge was not working, having bought it at Game I looked for the paper work and found that the fridge was under extended warranty still so I called the relevant number supp**** on the document before 9am that morning. I spoke to a gentleman who verified my details and said he will log the call and get a technician to call me. I even supp**** my work number as an alternate number because I don't keep my cell on me at work. After not hearing from anyone till 4-00pm that day, I called again only to get hold of a different agent whom I had to fill in all over again, he told me it will take 3-5 working days from the following Monday because I called on the Friday, I still said fine. The next week I didn't get any response still so I kept on calling and each time new people took my call and all of them couldn't help me and said someone else will call me back which nobody did, I even sent an email to web support at game on the 4th of November with no reply till today. I feel I have been ********** by Game, they tell you about the extended warranty and sell it to you with these exact words on the document "For comprehensive peace of mind- you can't afford to be without it" yet after paying the extra money for this I am suffering for the past 21 days without a fridge, which in every household is a necessity. This is the complete opposite service of what is promised to you upon purchasing an extended warranty. I am extremely upset with the service from Game and their related companies dealing with extended warranty. I would have been better off with another store such as Makro or House and Home. I will definatley take my business elsewhere in future and also will advise my family and friends to do the same. I'm tired of being directed to different people each time. As the customer, I should be contacted by the relevant people and should not have to chase anyone. I feel Game is not a reputable company to buy from because had this been Makro or House And Home my fridge would have been sorted sooner than the timeline given but with Game they don't seem to give a ****. The customer service is non exsistant and they are so laxydazy about it. I wouldn't recommend this retailer to anyone and word of mouth is very powerful. I need my fridge to be sorted ASAP and I'm also going to post this on social media sites.