TERRIBLE SERVICE FROM GAME GALLERIA

I bought a 10 tier shoe rack on Wednesday 26/02/2020. I am having such an issue to assemble it and I'm not happy with it I want to return it. I called in to speak to the returns department and I got through to someone. As I explain my query to the lady I hear her screaming for a lady by the name of Lindelwa, I immediately then asked her to speak to a manager and she asked me why. I explained to her that I found her being very rude because she is on the line with me but she's screaming at someone else. She then tells me that it wasn't her it was someone next to her. I still ask for the manager and she is refusing to transfer me to a manager. As she is refusing me she stops and says something in Zulu to someone. I explained to her that it's the 2nd time she did this and I want to speak to a manager now. I asked her for her name 5 times and she refused to give me. I then told her that I will make sure she gets fired for this because this is DISGUSTING customer service. She eventually gave me her name and said its Lindelwa, I don't believe that for a second because she was screaming for a Lindelwa. If she didn't do anything wrong as she kept saying why was she so afraid to give me her name?? I ALWAYS receive PATHETIC service at Game in Galleria, as I explained to Kogila it's not the first time that this had happened to me I had put through many complaints about your store, via head office, hello peter and through the old store manager, I think his names was Pregie if I'm not mistaken. I haven't come to Game Galleria in a while due to the service. I had purchased something from your'll after a year or so and after a year I still get ****py service like this? The Game paper has food specials advertised and Game Galleria will be one of the supporting stores your can purchase from, BUT when you come into purchase shelves are empty. You look for help you cant get someone because no one is around when you finally find someone to enquire about stock the excuse is if it's not on the shelve then there's no stock. I am going in today to get my full refund for the shoe rack, I have my receipt and it's in its original packaging and I will never support your store again!