Terrible Service Experience

On the 24th of November i took advantage of Black Friday specials and bought a Defy deep freezer which was on special for R1999 at Game Klerksdorp . Only after I paid for it I was informed that I could only pick it up the next day because of the day's craziness. I understood and hired a bakkie to collect it the next day.

To my disappointment I couldn't get it as stock was alleged to be in transit and will only be available for collection on Monday. Hired a bakkie again and Monday came and passed. Still no fridge and was told to come on Wednesday.

Then decided to come on Thursday instead as I was hiring a bakkie again and could not take a chance of another unavailability. To my biggest dismay it was yet again not available and told to come back on Monday. I was not happy now because I suffer a cost of hiring a bakkie everytime at R200 and in vain. I asked for my refund and the salesman gladly obliged as he showed no confidence in arrival of stock. Then my biggest question was how I was sold an item that was never there and not prepared for an eternal wait. I hastily paid for it because I was in urgent need of it. No apology or explanation but simply refunded!

As a loyal Game customer, I find the treatment I received appalling and it left a bitter taste in my mouth.

Disappointed, Khosi