JD
Jacky D
1 reviews | Active since Mar 2009
29 Nov 2024, 12:04
Terrible service ever!
I purchased the Hisence 142L deep freezer on the 15.11.2024, to date I am still waiting on the delivery. I am been send from pillar to post. From the store in Menlyn to the call center then the warehouse to the courier guys. The only best thing GAME can do is to take down my contact details and say they will call be back...still waiting weeks later. PS: Today is the 29.11.2024
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Replies (5)0
Replies (5)
Game's replyOfficial
30 Nov 2024, 09:18Hi there Jacky, thank you for reaching out and sharing your concerns with us. We sincerely apologize for the service and frustration this delay has caused. Please rest assured that we have an agent currently looking into this matter and actively working to resolve it as quickly as possible.
Game's reply30 Nov 2024, 09:18
Official
Hi there Jacky, thank you for reaching out and sharing your concerns with us. We sincerely apologize for the service and frustration this delay has caused. Please rest assured that we have an agent currently looking into this matter and actively working to resolve it as quickly as possible.
JD
Jacky D's updateReviewer Update
02 Dec 2024, 11:19I am living in a horrified movie and this is a nightmare on its own. This morning a call center agent Eghon told me they have spoken to the warehouse who confirmed the delivery will take place this morning as it never happened on Saturday as expected. Game Menlyn called at 11:00 and say I will wait ANOTHER two weeks as there is no stock... just like that:( the cold feedback I received this morning is unbearable. its a new month already and i am still waiting for a delivery. I then asked for a refund cause there is no solution and I was told I have to go in again and request in the shop...my heart... The confusion and different lies from all these departments is not real. GAME such a big brand no proper solution, no one I have dealt with here are thinking independently.
I will have to take this up further and let it become a brand issue and no more an individual or just any customer.
I refuse to be refunded and want the delivery...buy from another shop and make a plan
I will have to take this up further and let it become a brand issue and no more an individual or just any customer.
I refuse to be refunded and want the delivery...buy from another shop and make a plan
JD
Jacky D's update02 Dec 2024, 11:19
Reviewer Update
I am living in a horrified movie and this is a nightmare on its own. This morning a call center agent Eghon told me they have spoken to the warehouse who confirmed the delivery will take place this morning as it never happened on Saturday as expected. Game Menlyn called at 11:00 and say I will wait ANOTHER two weeks as there is no stock... just like that:( the cold feedback I received this morning is unbearable. its a new month already and i am still waiting for a delivery. I then asked for a refund cause there is no solution and I was told I have to go in again and request in the shop...my heart... The confusion and different lies from all these departments is not real. GAME such a big brand no proper solution, no one I have dealt with here are thinking independently.
I will have to take this up further and let it become a brand issue and no more an individual or just any customer.
I refuse to be refunded and want the delivery...buy from another shop and make a plan
I will have to take this up further and let it become a brand issue and no more an individual or just any customer.
I refuse to be refunded and want the delivery...buy from another shop and make a plan
Game's replyOfficial
03 Dec 2024, 13:35Hi Jacky, thanks for getting back to us. We are truly sorry for the inconvenience you have been experiencing. We understand how frustrating it can be when orders do not arrive as expected, especially when communication about the delay is lacking. I understand that you wish to receive your item, rather than a refund. While I am unable to guarantee the availability of the item at this moment, I want to assure you that our complaints team is actively working on your case. As soon as we have an update or a resolution, you will receive a communication from us.
Game's reply03 Dec 2024, 13:35
Official
Hi Jacky, thanks for getting back to us. We are truly sorry for the inconvenience you have been experiencing. We understand how frustrating it can be when orders do not arrive as expected, especially when communication about the delay is lacking. I understand that you wish to receive your item, rather than a refund. While I am unable to guarantee the availability of the item at this moment, I want to assure you that our complaints team is actively working on your case. As soon as we have an update or a resolution, you will receive a communication from us.
JD
Jacky D's updateReviewer Update
04 Dec 2024, 08:06Why don't you take the freeze from the floor, like you did with most of your unhappy clients?
JD
Jacky D's update04 Dec 2024, 08:06
Reviewer Update
Why don't you take the freeze from the floor, like you did with most of your unhappy clients?
Game's replyOfficial
04 Dec 2024, 11:09Hi Jacky, your query is with our complaints team and you will be contacted once they have feedback.
Game's reply04 Dec 2024, 11:09
Official
Hi Jacky, your query is with our complaints team and you will be contacted once they have feedback.