Terrible service

Game Store online

Utterly disappointing service

On Thursday, November 28, 2024, I purchased an iPhone 13 128g through your online store, specifically to take advantage of Black Friday deals. My order was confirmed, and payment was processed successfully. I received an SMS notification that my phone would be delivered on Monday, December 1, 2024.

However, on Sunday, I discovered that my order had been cancelled due to a lack of stock. This was incredibly frustrating as your company should have verified stock availability before confirming my order. As a result of this error, I missed out on the opportunity to purchase the phone at a discounted price. Now, I am forced to either buy the same phone at a higher price elsewhere (if stock is even available) or purchase a different phone model altogether. This is particularly inconvenient as I have already purchased accessories for the iPhone 13.

On Monday, I contacted your customer care line and spoke to Mthobisi (***). I explained the situation and how your company's incompetence had inconvenienced me. Mthobisi assured me she would escalate the matter to the complaints department.

On the 3rd of December I received an email from Leigh Khan requesting my order number. This strucked me as unprofessional, as the matter should have been escalated with all relevant information included. Furthermore, her response received five hours later, failed to address any of the issues I had raised with Mthobisi. Instead of offering a resolution, she simply informed me that I would be refunded.

I further emailed the same department expressing my dissatisfaction and to further highlight that I urgently need a phone as I currently don't have a phone to use. I was emailed back by Jocelynn Manuel who also didn't address any of my grievances but to rather asked for my banking details for a refund.

After complaining numerous times to four different consultants with the same issue, it became clear that my grievances were falling on deaf ears. I then opted to be refunded Wednesday the 4th of December.

Its Sunday today the 8th of December and Game has not refunded me as yet, I cannot buy a phone from other stores as Game is still holding my money. Therefore, I don't have a phone to use and must use other people's phones.

This has been the worse service I've ever encountered.

Order number: ***