1 reviews | Active since Jan 2018
Terrible service. Deceptive salesperson
On the 2nd of April I went to the game Gateway store to purchase a double door fridge.. I seen a samsung product and decided to enquire about it...I was attended to by Sarika moonsamy and the extended warranty salesman Sanjay Ramnarain. I decided to purchase it. It was for the sum of R10800 with the warranty and delivery charge it worked out to R12 550.Sarika was so eager to sell it that she was pestering me for my address and id number while I was still busy trying to sort out my finances. I was informed by the salesperson that upon paying I must return to her for some reason, which I dont understand. I then proceeded to pay for the product. I then went back to see her as I was told to do but she wasnt anywhere to be found . I requested for the fridge to be delivered on the 6th. Sarika told me that on Saturdays the delivery in the Phoenix area will be after 1 o clock . On the 6th I waited the whole day , so I decided to call the store and speak to her. She wasnt in, so I spoke to a Mohammed and gave him all the details of transaction, he followed up and told me that Sarika put the delivery for the 9th if April in a small black book that they have. Which was wrong as we requested it to be delivered on the 6th . (Taking note that she was told by me that we off on weekends and weekdays we work.)
Mohammed said he will phone me and get the delivery done on Sunday. So I waited on Sunday but still nothing . I then phoned the store and spoke to a Sanjay which I think was the same Sanjay I spoke to on the 2nd but he knew it was me and he acted like he didnt know what I was talking about. He informed me that there was NO STOCK of the fridge. I then phoned the floor manager SHANE. He said he knew of the problem and that Sarika was wrong to do what she did,but did not say what action will be taken against her... He then informed me that he got one fridge from the west street branch and deliver it to me on Monday because on Sunday there is no delivery.. but in the meantime all of my fridge grocery that I bought is going to spoil because of a GREEDY salesperson who just wanted to make a sale and not care of the customers needs.
I Feel that I was misinformed of the availability of the product and deliberately made to wait because of the greed to make a sale.
Thank you for taking my call.
As discussed I will be sending your complaint through to management who will be in contact with you in the next 24 hours.
For any other queries feel free to contact us on ***.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for taking my call.
As discussed I will be sending your complaint through to management who will be in contact with you in the next 24 hours.
For any other queries feel free to contact us on ***.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
