1 reviews | Active since Sept 2015
Terrible service by Game!
On the 2nd of July 2019 I went to Game Store at Southgate Mall and I bought a TV set, a fridge and a washing machine. I was told that the TV and fridge would be delivered the very next day as they had stock and the washing machine only on the 5th of July as they didn't have stock. I understood and went home and waited for the TV and fridge that were not delivered the next day. It made sense that they probably wanted to make 1 complete delivery on the 5th. Come the 5th I only got the TV. I called Game Southgate and enquired about the fridge and was told the don't know why the fridge wasn't delivered with the TV. They did however deliver the fridge on the 6th. When I enquired about the washing I was told that I would actually get it on the 11th of July and the lady I spoke to told me she doesn't even know why they told me I'd get it on the 5th. I called Southgate on the 12th when I still didn't have my washing machine and the first person told me she didn't even see my purchase on their system and she put me through to 2 other people who couldn't solve my issue. I hung up and called the Game head office to lay a complaint and was assisted by a lady who was as helpful as she could be and helped me lodge a complaint and follow up with Game Southgate Mall. But she also couldn't get a hold of someone to give her a date when I'd get the washing machine. She eventually got a hold of someone and told me I would definitely get my machine on the 19th which was yesterday. Later that same day I received a call from Game Southgate Mall and was told I wouldn't actually receive it on the 19th but on the 20th. The gentleman I spoke to me reassured me that I would have it definitely first thing this morning. I just called Game and was put through to 3 people who had no idea yet again why I hadn't received my washing machine. The last lady actually told me that I'd only get my washing machine on the 23rd of July. I've honestly had enough of this run around by Game and people who have no idea what is happening! It's actually appalling.
We sincerely apologise for the inconvenience caused.
Please send your name, contact number and reference number #178037 to *** and cc *** and *** so we can resolve this issue.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
We sincerely apologise for the inconvenience caused.
Please send your name, contact number and reference number #178037 to *** and cc *** and *** so we can resolve this issue.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
We are still waiting on you sending your name, contact number and reference number #178037 to *** and cc *** and *** so we can resolve this issue.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
We are still waiting on you sending your name, contact number and reference number #178037 to *** and cc *** and *** so we can resolve this issue.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
