RU
Rodrick U

1 reviews | Active since Jul 2019

04 Jul 2019, 13:12

Terrible Service At Game Southgate, JHB, RSA

what a terrible service, spent 1hr 30min plus at Game on the 30th June 2019 just for a simple transaction settling a laybye. Customer service counter had one person. After all that waiting and being sent to one department to another, the lady at the appliances department was very rude and to make things worse she got the documentation wrong and that prolonged our time at game. Finally we paid for the transport and goods to be delivered on Monday the 1st of July 2019 nothing was delivered, no update was given. tried calling on the 2nd July calls were being hung. On Thursday morning i went instore and no explanation was given and i asked for the manager and was not given access to the manager.

it too me to go instore for them to deliver for something i have paid for in full and paid for the delivery as well.

what a poor service, will never set my foot in that store.

0
Replies (1)
Game
Game's reply04 Jul 2019, 15:52
Official
 
Hi Rodrick,

I'm sorry for the service you received in the store and the inconvenience caused.

I understand you took the time to go to the store to finish off your layby. Rest assured I will be looking into the matter. 

Kindly email your contact details to *** and cc ***,  *** and ***.

look forward to hearing from you.

Kind Regards
Mlindeli Ngcana
 
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (0 ********** 2273)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***