1 reviews | Active since Feb 2021
Terrible service @ Game Knysna
Last month I bought an univeral charger at Game located in Knysna. The universal charger point was a bit longer than my original laptop charger so it bended & broke off in my laptop (I have pictures of my receipt & the broken charger). When I went to Game to check whether I can return the charger, the level of service & total abscence of sympathy I received was absolutely appalling. The person I dealt with basically just said 'this charger bended, that's why it broke. we can't help you'. I myself work in the service industry & has been in similar situations dealing with an unhappy client & that unhappiness Personally has nothing to do with me... but at least I'll show sympathy, try to think of alternative ways I can help my client, get another colleague or manager involved because they have an idea how else we can assist the client. This universal charger was very expensive & is basically now no use to me...
Lastly, when I left Game, I went to another computer shop to check if they could assist me with maybe repairing the broken charger or sell me a cheaper one but they couldn't assist me either BUT the lady I dealt with provided me with an alternative option and now my original charger is working again. And THAT is the point I'm try to make here. I'm not dissapointed or upset that Game COULDN'T help me but what DID dissapoint & upset me was the way they DIDN'T even make an effort to help me.
Look, I knew the chance of me getting a new charger was slim to none but i had to query it just in case. Like I said in my review, what really dissapointed me was the interaction I had with one of Game staff members. Yes, according to your T&C's I can't return the product but there should be a level of professionalism, care/symp,athy one must show when dealing with your client. Especially an unhappy client. You can't just say 'no, the charger is bent, you can't return it....' But again, thx for replying.
Look, I knew the chance of me getting a new charger was slim to none but i had to query it just in case. Like I said in my review, what really dissapointed me was the interaction I had with one of Game staff members. Yes, according to your T&C's I can't return the product but there should be a level of professionalism, care/symp,athy one must show when dealing with your client. Especially an unhappy client. You can't just say 'no, the charger is bent, you can't return it....' But again, thx for replying.