TERRIBLE service at Game George

Last year I bought a external hard drive at Game. In December my hard drive stopped working and I took it to an IT company to do a backup. When I phoned Game they told me I can bring the hard drive back if I still have the slip and the box and it's not damaged. When I got there the lady at customer service really tried to help me but 2 managers came and they were rude and didn't want to help me. I told them I had to pay R400 for the backup and they said it's my problem I should have came straight to Game - Well no one told me this!! Then they said they have to send it for assessment and will get back to me in 7 to 10 work days. It's been 16 work days and no word from Game. I already had to pay R1000 for someone to store my data while I don't have a hard drive. At this point I lost R1400 on IT guys and R1700 for Game who stole my hard drive. This is completely unacceptable and Game gave me terrible service!!!