Terrible service and untruthful staff to customers

I bought a fridge at Game, The Glen mall. I was assisted by Refilwe on Saturday the 30/11/2024. She advised it was already late so they would proceed with delivery on Monday and I requested a Tuesday because I was going away for work, she captured that information and advised that the delivery would be done on Tuesday, the 3rd of December 2024. What irritates me is how we have to run after you for an update and you keep telling us different stories. Mind you, I struggled for 2 full days to get through to the relevant department to be able to track my item and only when I called the head office number, a lady tracked it for me and told me that it was still in the store and on Thursday evening, I called the store again and I was eventually put through to the 2nd in charge called Chris who advised that the item left the store at 16:10 and it would be delivered to me on that same evening. It’s now Monday evening, the 9th of December. It’s beginning of the 2nd week, I haven’t received my fridge instead I received a “courtesy call” to review Game and I’m asking myself what exactly am I reviewing when you haven’t delivered my fridge because you basically just took my money. Your service is terrible and pathetic. This is unacceptable. The decency to communicate and update your customers would really go a long way. I just want my refund now, that’s all!