Terrible SERVICE and product

Item: Game
Rating: 1
Author: Candice P

I purchased a LG microwave just over 2 years ago. It has now suddenly stopped heating. I wasnt concerned because as i was explained to, it has a 10 year warranty for any technical faults... Surprise surprise LG says it only covers the magnetron and now wants to charge me R300 just to look at it and then quote to repair.. What person in their right mind would have bought something knowing that a 10 year warranty only covers ONE PART? Ive had microwaves which ive given away in working order to upgrade to this and after 2 years it gives in? Now im stuck with a piece of junk that doesnt work and because of the current situation im not working so i cannot even afford to fix it. Really appalling service and product. Never again!

People make sure that an agent tells you everything when you buy something. They paint a beautiful picture just to make a sale!!

If i had known what that the 10 year warranty is actually useless, i would never have purchased it!

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Replies (2)

Candice P's updateReviewer Update

06 Jul 2020, 15:28

The microwave was purchased april 2018. I have been trying all morning to get hold of someone and not one of the 5 stores i called answered the phone. Your response is totally pathetic! How the hell can a microwave give in so quickly and now i have to pay because your staff was not transparent about the 10 year Warranty! DO YOU THINK THATS FAIR!!!

Candice P's update06 Jul 2020, 15:28

Reviewer Update

Candice P's updateReviewer Update

07 Jul 2020, 16:04

BE ADVISED I WILL BE LODGING A FORMAL COMPLAINT EITHER THROUGH MY ATTORNEY OR THE CONSUMER LAW.

Candice P's update07 Jul 2020, 16:04

Reviewer Update

BE ADVISED I WILL BE LODGING A FORMAL COMPLAINT EITHER THROUGH MY ATTORNEY OR THE CONSUMER LAW.