Terrible service and no feedback-Game store card *****

I received a call from the RCS ***** department on 14/02/19 and provided all the details again. I had also emailed all the correspondence emails to ********** as per request for escalation. RCS ***** made me aware that the case has not been investigated as yet, due to the high volume of ***** incidents logged in November and December 2018. ***WARNING TO ALL EXISTING GAME STORE CARD HOLDERS AND ANYBODY APPLYING FOR A GAME STORE CARD- YOU ARE AT RISK*** I will repeat this statement: I have never used a Game store card for any purchases. My bank account was debited on March 1 2019 with charges associated with these ********** purchases. This includes a Monthly service fee, Initiation fee, Customer protection insurance and Interest. How can this happen after i was advised that the account is frozen and I will not incur and charges whilst this is being investigated???? Nobody has contacted me post 14 February 2019. I am losing money because your ***** team cant deal with the high volume of ***** incidents at Game stores. You need to reverse these charges immediately and close that account. Its now 37 days since this incident has been reported ( so much for your 21 day turnaround time).