Terrible service and no delivery of my online order 3 weeks later from Game online

I placed an order online for a line trimmer 3 weeks ago with Game online. Game's promise is delivery in 3-5 days according to their website. I am still waiting for delivery. Their communication and service is shocking. Over the last 3 weeks I have sent 5 emails asking what is happening with no response. I have phoned them many times and spoken to someone who always says they will get back to me but never do. The item is supposedly with the couriers and I was given a waybill number. When I enter the waybill number on the couriers website it says it does not exist. Two more phone calls to get the correct waybill number and each time the operator I speak to asks me to hold while they contact them. Five minutes later they resume the call with me and tell me that there is no answer at the courier, but they will phone me back when they get through to them, and of course they never do.

The service is absolutely shocking! I will never place another order through Game online and I encourage anybody else considering it to not do so either. Rather take your business elsewhere.