Terrible Service and false Return/Repair Policy!!!!

Terrible, terrible! I bought the Xbox series S on my birthday on the 14th of January 2022, and 2 weeks down the line the controller stopped working, I returned it, they asked me to return everything, that is including the console. I returned everything on the 1st of February 2022, and to date, there is no progress, the item has been assessed, nothing! I bought this to play games on my leave days, they told me it will take a month for a damn controller, to be fixed or replaced? common game, nothing like on your policy says that Now I have to wait a month????????? I called game headquarters I was advised it should take 7 working days but the game Fourways store tells me different. I need my Xbox please!!!