Terrible Service

29/11/2019: I bought 2 Hover boards at Game Paarl on Black Friday 29 Nov 2019 with the aim for Christmas gifts 25/12/2019 for my 9 year old daughter and 8 year old nephew.

***: Gifts were given to them on 25/12/2019, my daughter's hoverboard displayed problems after 2 weeks of using the it.

09/01/20120: I took Hover board to Game Paarl and they advised that it must be send for repairs which I was very unhappy about as daughter only used for 2 weeks I then contacted your Head office complaints dep and this was send through to Game Paarl.

Feb 2020: I was contacted by Keagen and he advised that it will be send in for assessment and not repairs.

March 2020: Covid 19 happened just after this so I could not take it in and contacted Keagen in May 2020 and he informed me there is no courriers yet to take hover board. June 2020: I phoned again and Keagen said I can bring it in.

12/06/2020: I took Hoverboard in to Game Paarl and spoke to Keagen. Keagen took one look at the Hover board and said he dont know if they will assist me and shook his head. Hover board was taken in to be send for assessment not repairs.

June/July 2020: I have been phoning Game Paarl, but no one ever phone me back. I send a complaint to their H/O, no one contacted me.

08/07/2020: Phoned in again, spoke to Constance, then a Rep phoned me to say they cant exchange it, for such a highly quality complaint how can a rep phone me and the rep did not even know about any complaint or what I have been going through.

09/07/2020: Today I hear that hover board was never send in for assessment that its still in the branch since 12/06/2020.

COMPLAINT: Only had Hover Board for 2 weeks, unhappy that how can it give problems after 2 weeks. I only wanted another one, if it was used for 2 weeks how can I not get another one as I bought two as Christmas gifts. After Keagen took the it out his feedback was not appropriate and I informed the lady helping me at the desk, Is he a qualified technician? How can he provide feedback on the appearance of the Hover Board, where do a person ride with a Hover Board, my daughter is 9 years old and she rode on the Tar road. I'm really not happy as now her nephew has been experiencing lots of fun with his board and my poor daughter must look how he is having fun as both of them lives at same address. I'm paying for a Hover Board and paying interest on my account for an item we only used for two weeks. Used for two weeks but paying now for 7 months. Is this right? No one is helping me, I asked Constance if the area manager can phone me, so far nothing. What kind of service is this? How do you do expect me to feel as a consumer and as a mother. How can no one help me, all I want is another Hover board for my daughter. I'm very disappointed and feel let down. I'm the one who has been doing the service part by phoning and pleading.

The fact that no one is looking at the complaint of what I have been dealing with since 09/01/2020.