TERRIBLE SERVICE - ACCOUNTS

I sent Game/RCS an e-mail on the 16 March 2015 requesting for my account to be closed, and a closure letter to be sent to me as soon as possible. I received an e-mail back on the 19 March 2015 stating that they acknowledge receipt of my enquiry.<br> <br> It is now 2 and a half months later and I have still not received a letter confirming that my account has been closed.<br> I have phoned at least 3 times during these 2 and a half months. Each time I speak to a new person who says they will forward my request internally & ask them to send me a closure letter.<br> <br> I can not fathom hoe it takes 2.5 months to close an account and send through a closure letter!<br> <br>