Terrible Service!

I cannot believe that you can appoint managers like that, I took an item back and was told I should go back to the store where I bought it which was in Northam (Northwest) my petrol should've been more than the item self. Maybe he was just to lazy to walk to the front. The main thing is that he could not even come to the front and speak to me, he was talking over the phone with an attitude, if it such a struggle to take something back I will never ever support Game again. I had to go to another branch where they was very helpfull, friendly and assisted me the way that customers should be helped!!!! Your customer service is really, really terrible!!!