Terrible Service

On the 18th of July my fiancé purchased a Defy Microwave, Fridge and Washing machine from Game in Centurion mall. We scheduled delivery for the 31ste of July.

On the 28th we called the store to confirm if the delivery is still scheduled for Friday 31st. Yes, they said, however the items never arrived on the 31st. We called the store about 4pm to ask what time we can expected the delivery. The sales representative told us he will follow up and let us know, since today he never called us back. So on Saturday 1st August we went to the store to talk directly to the Manager, after explaining to the Manager he took us to the sales representative. After complaining to the sales representative again he got 2 of the items delivered Saturday 1st August, BUT NO MICROWAVE. The sales representative advised us there is stock in the warehouse and he will arranged that the Microwave will be delivered no later than Wednesday 5th August, he even told us he will bring the microwave himself. So on Wednesday 5th August still no feedback from anyone. On the 6th August my fiancé went to Hallo Peter because it was 19 days after we bought and paid for the items and 6 days after delivery date and still no feedback on the microwave. Not even an hour after my fiancé posted on Hallo Peter, head office called him and a while later the store manager called. The store manager told him that he will go and get the stock directly form Defy and that it will be delivered to us by Tuesday 11th / Wednesday 12th or we have to do a refund and take something else, but that is not acceptable for me. Now I have to change and pay extra for something that is not even my problem.

It’s now past 13:00 on Wednesday 12th and still the Manager never called us of give us any feedback.

I will sincerely appreciate it if they deliver a 30l Defy microwave before 17:00 today. I do not care if they are going to give me a Defy 30l at their expense or not but I am not going to pay anything extra just because they want me to take something else and I don’t want anything but a Defy 30l. They took my money on the 18th July and told me the warehouse have stock now we are on the 12th August and still no feedback and now Microwave. I’m not at all interested in the manager calling me to apologize or to tell me more lies on way my microwave is not delivered yet. So before they even think about blaming it on COVID, just remember COVID is not the one who: 1. Took my money 2. Lie to me 3. Promised me there is stock So I’m not looking for any explanations, I’m looking for a DEFY 30L MICROWAVE to be delivered to my house before 5pm Wednesday 12th August 2020.