Terrible service

I was sold a broken washing machine, which was delivered late to start off with. Then the process of trying to get a replacement has been virtually impossible. 2 weeks later and I'm still waiting. 3 personal visits to the store and 7 phone calls have gotten me nowhere. On top of this I was very badly dismissed by the employees. I would love someone to help me as this is very hard earned money that is going to waste. As a customer I expect so much more