Terrible service!

Terrible service! My brother sent in his repair on the 1st of April 2023. This is after having his laptop since February 2023. Even with the policy being 21 days, and if the repair takes longer, they should replace it or refund. And this has not happened. Game in Liberty Mall Pietermaritzburg has provided no feedback. Whenever I try to call them, I don’t get through, no one answers their calls. And if I do get through, no one really helps either. I called game head office as well, and all I get told the matter will get escalated! My brother is at the point of being kicked out from his course due to not having his laptop and is unable to complete his assignments! I am absolutely disgusted by the level of service I have received from Game, and won’t be doing business with them again.