SA
Shah A

1 reviews | Active since Sept 2017

01 Sept 2015, 08:26

Terrible service

I was on the Game website and saw the DEFY Microwave: DMO351 for R899 of which I have a print out from the website.<br> <br> I contacted Game Gateway and was advised by the appliance consultant that there is no stock on this Item, they will be getting stock on Friday, there is an order on the system, she then said there is no such a promo running, its actually R1090 for the same model and make. I printed the web page as proof, and asked to speak t her manager, her manager called and then gave me the same story , I then spoke to the store manager and he advised that if they do not have that product, he will sell me the same make with similar specs at the same price, he will call me back to confirm what he has vailable. He promised to call me back, when I saw hours had passed by i called back, he advised he tried calling with no avail-no such thing as no calls from him, he was suppose to get back to me on what he can assist me with similar specs and pricing, only to temm me he cant give me an ETA on when he is getting stock in. I went on to website this morning and guess what, the microwave which was to be on promo till 13 Sep is removed, lucky I printed the page. UNBELIEVABLE!!!

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Replies (1)
Game
Game's reply01 Sept 2015, 10:03
Official
Hello Junaid Haffajee,

We acknowledge receipt of your complaint with reference ***0 and apologize for your inconvenience in this matter.

Please allow management to investigate this matter where after they will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
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Tel: ***73