EO
Etienne O
1 reviews | Active since Feb 2012
31 Aug 2015, 16:40
Terrible Service
My mother purchased a dvd player from the store 2months ago. This machine can only play one format via USB. And it does not even do that very well. Nor does it play dvd's well. I visited this store to get a refund as she and I are not satisfied with the quality of this product or the service it offers. But they were reluctant and disinterested in helping us in any shape or form. <br> <br> I quote the CPA. \Of good quality and are reasonably suited for the purpose for which they are intended for.<br> .If within 6 months after a purchase
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Game's replyOfficial
01 Sept 2015, 09:31Hello etienneolivier,
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
You are right with regards to what your rights are but the CPA also stated that an assessment must be done on the item first which takes about 10 days. Store management will contact you to assist with the process.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
You are right with regards to what your rights are but the CPA also stated that an assessment must be done on the item first which takes about 10 days. Store management will contact you to assist with the process.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply01 Sept 2015, 09:31
Official
Hello etienneolivier,
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
You are right with regards to what your rights are but the CPA also stated that an assessment must be done on the item first which takes about 10 days. Store management will contact you to assist with the process.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
You are right with regards to what your rights are but the CPA also stated that an assessment must be done on the item first which takes about 10 days. Store management will contact you to assist with the process.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73