TD
Thaabiet D

1 reviews | Active since Jul 2015

07 Jul 2015, 14:50

Terrible Service!

I am so disappointed with Game :( I went there today to purchase an External HDD . First I stood around for a while trying to get someone's assistance, all the while being watched by a group of employees huddled around one till point. Eventually a polite young man came to assist me and was helpful for all of 2 minutes when we were rudely interrupted by another staff member asking him to fetch something from the storeroom. Off he goes and assures me that he would be back in a minute and that I should proceed to the \tech"till point to make a payment in the meantime. <br> <br> I approached the till point and group of employees huddled around far left terminal continue chatting away. On my right were another 2 employees also chatting away across the till point and eventually I had to ask if I could please pay. \""Sure"

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Replies (1)
Game
Game's reply07 Jul 2015, 16:15
Official
Hello tdomingo,

We acknowledge receipt of your complaint with reference ***.

We have noted your concerns, thank you for bringing this matter to our attention.

The service as you have received is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.

Please accept our sincere apologies for any inconvenience caused. Store management will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73