Terrible service

On the 8th of December 2020, I bought a three door wardrobe at Game in Three Rivers in the Vaal, I was advised that it would be delivered the following day, it was however not delivered. When I called them on the 10th to ask why it was not delivered, only then did they tell me that they no longer have stock, had I not called them they wouldn’t have told me? I was then advised that as soon as it was available they’ll let me know.

I called them again to do a follow up on the 30th December, I spoke to a gentleman by the name of Riaan, who said he’ll get back to me, which he didn’t.

I called again on the 7th of January 2021, spoke to Riaan, who then referred me to gentleman named Abey, who advised me that they’ve ordered and waiting for stock, as soon as it arrives they’ll let me know.

Today on the 11th January I got a call from a lady called Blanch, who was very unprofessional. She asked me if I’d received my delivery, I explained no, she then told me they don’t have stock I should come collect a refund, I asked her if there isn’t a wardrobe similar to the one I’d ordered even if it’s a four door I’m prepared to pay extra, she then told me that she doesn’t work with stock she doesn’t know, I asked her if she can refer me to someone that can assist, she rudely said there’s nothing she can do I should come collect a refund. I honestly feel like Blanch needs training on how to speak to customers.

As per my understanding of the Game policy, is that if there’s an adverti*****t promoting specific items, if a particular item is not available, a customer should be offered something similar.

I have been very patient, because the truth is that they made me pay, promised to deliver the following day, I had to call 2 day after payment to find out what’s happening, it’s been over a month, it is very uncalled for.

Kindly assist