BM
Bheki M

1 reviews | Active since May 2015

03 Jun 2015, 16:51

Terrible Service

Yesterday I was unprofessionally treated by what seemed to be a trainee Cashier (Nqo) at West Street Game stores. I offered her my debit card and asked her to charge half of my payment on it and the other half I was going to pay in cash. After being busy with my card she did not say anything to me to indicate whether the transaction was OK or whether there was a need to sign. Instead she folded her arms and started fiddling with her fingers. Then she said in the rudest of tones ,\ Usoyingitshela ke uma usuthanda ukukhokha."(Just let me know when you are ready to pay). I tried to explain that I was still waiting for her to advise me as is normally the procedure. She started to throw my items further away from me and when I asked if she was not going to pack them she said I did not respond when she inquired earlier if I needed her to. I told her she did not ask me"

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Replies (1)
Game
Game's reply04 Jun 2015, 10:33
Official
Hello Lwempela,

We are in receipt of your complaint with reference ***.

Firstly I would like to thank you for the time and effort you have taken to give us feedback on bad service you experienced in our store. In Game we appreciate and value every feedback we receive from our customers because by that we are able to improve for the better or correct wrongs. I sincerely apologize for the bad service provided.

I can assure you that corrective measurements will be put in place. Senior management will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,