Terrible Service

on Tuesday 4th of June, I had the most unfortunate experience at the Game store in Pinecrest centre in pinetown, Durban.

I visited the store in hope to make a purchase of a fridge to be delivered to my home, I received exceptional service by the service agent in the appliances. Once ready, I queued at the till to make my purchase.

Whilst there I decided to pay a portion on My credit card and debt card. At that time I could not remember my pin and had already paid a portion of the amount. Without allowing me to acquire my funds via instant money, the salesperson hastily attempted to cancel the sale and reverse the payment. She then called in the supervisor for assistance and processed the cancellation

I then proceeded to money market to obtain the balance and made my way back to the till point to conclude my purchase. I then paid a portion cash and remainder on my credit card but this was declined due to insufficient funds. The salesman again requested for assistance

And I was advised the transaction would be reversed within 15 minutes. The service advisors were not properly trained to handle this matter and quickly tried to make me believe that all will be in order. I was not easily persuaded and I requested proof for my purchase and my details saved for further investigation into this matter.

By then they contacted the floor manager to explain the situation. She assured me that this is a common issue and I should see a reversal. I was not satisfied and insisted something be done as I was not prepared to leave without any further investigation. The manager then took down my details and card information and advised that a day end will be done and I will be contacted the next day and updated accordingly.

I have received no call from the branch and neither is the transaction reversed.

I am extremely disappointed in the manner in which my issue was handled. In my view the senior staff seem inexperienced and unwilling to assist customer queries. I am currently in debt for an amount of R5203 and have no actual proof for my purchase. Furthermore I have no credit available to purchase another fridge until these funds are returned.