Terrible service

So yesterday I went in Game store in Durban West St , I then ask a lady for assistance , this lady calls a man by the name of Zunaid to assist me, So Zunaid without greeting asks me what I want , I tell him I want to put a lay-by on a Fridge , he then respond by saying " if you look around the store you will see that we are very busy doing stock take so we don't have time for doing lay-byes , you can come back tomorrow and it" with that he turned and walked away

I was left stunned