1 reviews | Active since Aug 2014
Terrible service
<p>On the 1st of April 2017, I purchased a defy oven and stove plate. When my mom used the oven the first time the oven tray in which she was roasting food in dropped to the bottom of the oven because the oven shelf which was given with the stove dropped when oven heated. My mom proceeded to call the N1 City Game store where the oven was purchased. She was put through to Portia which manages the relevant section in the store where the oven was purchased. My mom explained the situation to Portia. Portia said she would contact defy. A few days later a gentleman from Defy came to investigate what the problem might be. He told my mom that the shelf which was sold with the oven was too small, therefore when the oven heated up the shelf fell. He left with the shelf, however a few days later he brought the same one back without any explanation. For the 2nd time, my mom contacted Game n1 city again spoke to Portia, who said she would put my mom through to the defy lady who was in the store on that particular day. However when call was put through the person answering said defy person was not there. Then, my mom, a pensioner rang the store a 3rd time. This time she spoke to Gary Loft store manager, 'he said he would call back however my mom has not received a call back from him. She called again for the 4th time on the 29 May 2017 and Gary's response was there is a shelf in the store which she can collect, however, she suggested that someone from the store come to her house to see if it fits, no one has made contact since and it is 31 May. Firstly, I am extremely annoyed that Game sold my mom a wrong fitting which could have landed a pensioner in the hospital. Secondly, this process has not yet been resolved 2 months after purchase. I am not sure if this is how Game only treats the elderly or if this is the norm and treat all their customers.</p>
We acknowledge receipt of your complaint with reference ***0 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***0 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We confirm that you have received your new tray and we thank you for your patience in this matter.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We confirm that you have received your new tray and we thank you for your patience in this matter.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Today is the 12 June and the matter has not been resolved as yet. Game regional manager responded to a call and had oven rack dropped off and again collected because it did not fit. My mother suggested that she is entitled to get a new oven and a day later he called back. When he called back he told my mom that on the 8th of June she will receive a new oven and hob. My mom has not received the new oven yet. Game was paid in catch in cash for a product which my mom cannot use. It is utterly disgraceful that a huge business like Game can not give customers what they paid for. I am utterly disappointed.
Today is the 12 June and the matter has not been resolved as yet. Game regional manager responded to a call and had oven rack dropped off and again collected because it did not fit. My mother suggested that she is entitled to get a new oven and a day later he called back. When he called back he told my mom that on the 8th of June she will receive a new oven and hob. My mom has not received the new oven yet. Game was paid in catch in cash for a product which my mom cannot use. It is utterly disgraceful that a huge business like Game can not give customers what they paid for. I am utterly disappointed.
Today is the 15th June and Game has responded that they would deliver the oven and hob this week, however, they are expecting my mom to pay for an electrician to remove the faulty oven they taking away and to replace the new one. My mother is on a government pension. She paid an electrician R400 to remove the previous oven and install the faulty oven. Now Game Store N1 is expecting my mom to pay another R300 to have an electrician remove the faulty stove and install the new one. My mother can not afford to pay an expense which she did not budget for and which was not her fault in the first place. Game N1 City sold a faulty oven and need to take responsibility for the consequences and bear the inconvenience and not shove it onto my poor mother.
Today is the 15th June and Game has responded that they would deliver the oven and hob this week, however, they are expecting my mom to pay for an electrician to remove the faulty oven they taking away and to replace the new one. My mother is on a government pension. She paid an electrician R400 to remove the previous oven and install the faulty oven. Now Game Store N1 is expecting my mom to pay another R300 to have an electrician remove the faulty stove and install the new one. My mother can not afford to pay an expense which she did not budget for and which was not her fault in the first place. Game N1 City sold a faulty oven and need to take responsibility for the consequences and bear the inconvenience and not shove it onto my poor mother.
It has been two and a half months since I bought the oven for my mom yet she can not use it because it is faulty. I paid for something which is not in working order. I received a call from Game N1 City on 15TH after I posted the complaint above. I assume it was either Portia or Carmelita from Game N1 City, requesting that I pay half of the removal of faulty oven and replacement of new oven. I told the caller that Game should take responsibility for the cost which is being incurred now because they sold a faulty oven. The female called said the manager will call me. Since Thursday afternoon myself and my mother have not received any community from any Game manager about the date and time of the delivery and installation of the new oven. It's amazing how a huge company like Game stores can not resolve this issue.
It has been two and a half months since I bought the oven for my mom yet she can not use it because it is faulty. I paid for something which is not in working order. I received a call from Game N1 City on 15TH after I posted the complaint above. I assume it was either Portia or Carmelita from Game N1 City, requesting that I pay half of the removal of faulty oven and replacement of new oven. I told the caller that Game should take responsibility for the cost which is being incurred now because they sold a faulty oven. The female called said the manager will call me. Since Thursday afternoon myself and my mother have not received any community from any Game manager about the date and time of the delivery and installation of the new oven. It's amazing how a huge company like Game stores can not resolve this issue.