Terrible Service

I sent my staff member to buy me the box of A4 Typek printing paper at game on Sunday the 15/10/2017 and when the staff member came back with my paper he noticed that he had lost the receipt so i the called the store to find out if i can get a reprint of the receipt but i was told by Hamilton that only head office can authorise him to reprint for me, he never even asked for my details so that he can get back to me as i really needed that receipt as i need to have proof of purchase for the company i was buying the paper for, i am very dissapointed by the service that he gave me, this morning somebody else from the store assisted with that reprint : i am very greatful to that person even though i do not have her name.