1 reviews | Active since Nov 2013
Terrible Service
To whom it may concern,
I am bitterly disappointed with regards to the service I have received at your Greenstone branch.
I purchased a TV unit from there and after taking around 4 hours to assemble the entire unit, I realize that there is a packet of *****s needed to complete it that is missing. I called the Greenstone branch and was told that there is nothing they can do about it and my best option is to dismantle the entire unit, put it back in the box and take it back to the shop!?!
I have 2 major problems with this, firstly why was the unit sold to me without making sure all the parts were there and secondly, I have to now dismantle the entire unit and bring it back to the store. I have to be inconvenienced due to a mistake from your side!
I need a better solution to this ASAP.
We acknowledge receipt of your complaint with reference ***6 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you to discuss.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***6 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you to discuss.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Further to the above matter we wish to advise that the store contacted you to advise that you may come to the store with your proof of purchase and they will gladly provide you with the *****s.
We look forward having you in the store at your convenience.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Further to the above matter we wish to advise that the store contacted you to advise that you may come to the store with your proof of purchase and they will gladly provide you with the *****s.
We look forward having you in the store at your convenience.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Further to the above matter we wish to advise that the store contacted you to advise that you may come to the store with your proof of purchase and they will gladly provide you with the *****s.
We look forward having you in the store at your convenience.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Further to the above matter we wish to advise that the store contacted you to advise that you may come to the store with your proof of purchase and they will gladly provide you with the *****s.
We look forward having you in the store at your convenience.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Further to the above matter we wish to advise that the store contacted you to advise that you may come to the store with your proof of purchase and they will gladly provide you with the *****s.
We look forward having you in the store at your convenience.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Further to the above matter we wish to advise that the store contacted you to advise that you may come to the store with your proof of purchase and they will gladly provide you with the *****s.
We look forward having you in the store at your convenience.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,