Terrible service

I'd like to share my dissatisfaction with Game (pine crest- pinetown). On Sunday 20/08/17 we purchased a fridge and paid cash for it. We were told get the fridge by Tuesday. On Tuesday we hired a car to come get the fridge and were told that the fridge had a problem so we now had to go to Westwood coz pinetown was out of stock. It was rather an inconvenience for us at the time so we were promised that the fridge would be delivered to us on Wednesday 23/08/17 because of the cost we had incurred when we hired the van for nothing. Today 24/08/17 still no fridge. I'm at the pinetown store this very moment and I am being told to wait!!!!!!!!! All I want is just the fridge, that's all, why are we being treated like this for something that's been paid for! HELP!!!!!!!!