NM
Nicholien M

1 reviews | Active since May 2015

08 Mar 2017, 14:32

Terrible Service

<p>Another terrible experience at Game Lichtenburg, and this is not the first time.</p> <p>On 3 March 2017, I went to Game Lichtenburg to purchase goods of up to R3338.00. I went into the stoor at 14:00 and came out at 17:00. I waited for assistance on the floor for an hour and then waited at the till for another half an hour just for them to collect a trolley to load my purchase. While standing there still patiently I noticed the chair they brought was a barstool and not the office chair I chose. We had to refund and then they needed someone to assist me to find the correct chair. after waiting yet again I was running out of time and patience I went and got the chair myself I just had to wait for someone to help and get it of the shelve. By now the Manager decided to show up and she informed me that this is how the customer service is at Game and that they can't do nothing about it. I bought the chair, still patient and went to load my purchase I had to load it myself because the person who was supposed to help was looking at how me and another game staff member loaded the purchase. After almost leaving another game lady came and knock on my bakkie window telling me they made yet another mistake and she needs to refund again. Finally my patients had ran out and I returned all the goods I've purchased. The Manager did not even apologised, it looks like it is a regular occurance at Game Lichtenburg. Then I went to Game Centurion and left my trolley with goods at the till and walked out, yet another horrible experience. We then went to Game in Rustenburg and almost left, but luckily they corrected their poor service. I would like to know is Game planning to shut down, because I cannot see how they will be staying open on this terrible attitude. And if you do a survey alone on Game Lichtenburg you will notice that every person you talk to has had a bad experience with Game.</p>

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Replies (1)
Game
Game's reply08 Mar 2017, 15:56
Official

We acknowledge receipt of your complaint with reference ***3 and apologise for your inconvenience in this matter.

This matter will be investigated by Senior Manager where after you will be contacted to discuss this matter. I can assure you corrective action will also be taken.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,