Terrible Service

<p>Good day. My husband contacted Game Welkom to enquire about Vinyl Roll that is on Promotion. As we are from Kroonstad we needed to confirm availability before driving to Welkom.</p> <p>When he called he was put trough by the Call operator. A lady answered and said she will find the person incharge of the flooring department. She walked around with the phone and kept my husband on hold for 4 minutes , during which he could hear her talking to other people. After 4 minutes he hanged up and called again. The second time he was again put trough to the lady and she handed the phone to the individual incharge. On inquiry of the Vinyal Roll on Promotion, my husband first had to explain what he was looking for as the man did not know what he was talking about. The man then just stated that did not have any before even confirming this by looking on the shelves.</p> <p>I then called a third time to ask to talk to a manager, I wanted someone else to go look on the shelves if indeed there was no Vinyl roll available, After the manager did not pick up his phone and I did not get any reply that he might be out of office or busy I hanged up.</p> <p> </p> <p>I am reporting Game Welkom as two weeks back I experienced bad service while in the store. I wanted to buy 3 x 30liter crates. When I wanted to pay they were marked incorrectly as 63liter crates and thus double the price. I waited 15 minutes for assistance, no one came (please not this is while I am standing at the cashier). After 15 minutes I left the store without the crates as I could not wait any longer.</p> <p>This is not the first time I am reporting Game Welkom.</p> <p>The service is poor and it is sad as due to this we are forced to buy the items from Game in Bloemfontein or Klerksdorp as we are from Kroonstad.</p> <p>Game has excellent products but the services is terrible. </p>