Terrible service

I bought a Ryobi generator from Game online and it stopped working after 3weeks. I reported this and they took more than a week to collect it. When the collection guys came, they took it with a full tank of fuel. The unit was only sent to Ryobi for maintenance another week later. This was on the 12th of Dec. I contacted Ryobi after weeks of silence from Game. They called me on the 15th of Jan to notify that they sent my generator back to the Game service center on the 13th of Jan already. I contacted Game to complain about why they had not notified me about my generator being brought back and why no one was addressing my fuel being reimbursed. Kgosi/Khosi at the service center called me and rudely me that I can come fetch it. When I complain and told her that it was delivered to me when I bought it, then she hung up the phone on me. I called head office to log a complaint and they did not get back to me. On Saturday, 25th of January, a manager called Zakhele only then told me that my generator was not repaired, they were not going to reimburse my fuel and that they had a quote for an amount close to R800. I refused to take it back that wa because I had only used it for 3weeks. On the 27th of Jan, a delivery lady brought my generator to my home. It was no longer in it's original box which had the manual and extra parts. It looked like it was hurriedly wrapped in some bubble wrap and pasted with stickers just so it can go. It was dismantled and I refused to accept it in that condition so the lady said she would take it back . I received a call from the contact center lady whom I had been communicating with since Dec, I explained to her what had been happening, she said se would escalate the matter to the complaints department. Today, 28th of Jan, I received a call from them and the lady I spoke said that they would be sending back my generator as the repair was not covered by the warranty. When I told her that it was not possible for a unit used only 3weeks. She then said she would also investigate and call me again tomorrow. I bought a washing machine years ago and they sent technicians to my home to repair it. The service from Game has been utterly disappointing and I will definitely not be shopping there ever again.