Terrible service

<p>I have an account with Game stores and for two months I have been trying to use my account but I was told to send documents that verifies that the account is mine. I sent the documents and recieved the feedback that they received them but when I went to use the account the system could not allow me. Today I have spent half of my day to fix this problem but I am failing.</p> <p> </p> <p>I paid extra R3000 into my account because I needed to augment to the limit they gave me but now it does not reflect on my account. Instead I am asked how can I prove that I have paid such money. I do not understand why I am now expected to prove that I paid these amounts yet they can detect if I am not paying my account. </p>