Terrible Service

<p>Good Day</p> <p> </p> <p>I would like to share with you my frustration with Game in Parow center.</p> <p> </p> <p>I called the store this morning as I was interested in purchasing the Xiaomi cellphone on special for R1899 which comes with the free Mi Band device.</p> <p> </p> <p>I had to call the store three times as I was transferred to every other department except the cellphone counter and they keep dropping the calls. On the third attempt I requested to speak to the manager. I then spoke to manager Nizaam who assist and advised he will call me back which he did. Nizaam advised that they will reserve me a phone to come in and collect.</p> <p> </p> <p>When I arrived at the store I went to the cellphone counter and waited about 15 mins to be served. When it was my turn I gave all relevant documentation but the lady advised that I need to walk all the way to the other side of the store to go and pay. This shocked me as there were about 5 unused till points right next us. I then walked all the way across the store and after waiting in the cellphone line I now had to wait in another line to pay.</p> <p> </p> <p>After paying at the tills in the front I had to then walk all the way back to the cellphone desk where the transaction was then completed. As I was leaving the store I realized that the lady didn't give me the free MiBand as the Ad stated.</p> <p>I walked all the way back "AGAIN". I advised her that she didn't give me the Miband. I was then told by her and another gentleman that was with her that the Miband was only for contract customers which I found shocking.</p> <p> </p> <p>I then left the store as I was in a hurry to fulfill other errands. When I got home I then checked the AD again and it clearly states that the Miband is for both Contract and Prepaid customers. I am beyond applauded and irritated with this. I attempted to call the store but they had unfortunately closed already.</p> <p> </p> <p>I then contacted the Canal walk branch to find out. I was advised by them that I was to receive the Mi band as it was part of the promotion. She then apologized for the Parow store's mistake. I would like to know how Game with handle this situation as I wasted my time and I was **** to.</p> <p> </p> <p> </p>