TM
Thembi M
1 reviews | Active since Jul 2019
07 Jan 2025, 10:38
Terrible service
Their online service is absolutely terrible. From them failing to process my order, now it’s them failing to process my refund.
Helpful (0)
Replies (9)0
Replies (9)
Game's replyOfficial
07 Jan 2025, 11:34Hi there Thembi, thank you for reaching out. I am sorry to hear that you did not receive your refund yet. Kindly be advised that your query is with our senior team to assist you accordingly. As soon as they get any feedback you will be notified.
Game's reply07 Jan 2025, 11:34
Official
Hi there Thembi, thank you for reaching out. I am sorry to hear that you did not receive your refund yet. Kindly be advised that your query is with our senior team to assist you accordingly. As soon as they get any feedback you will be notified.
TM
Thembi M's updateReviewer Update
07 Jan 2025, 19:08When should I expect the feedback? It’s long overdue now
TM
Thembi M's update07 Jan 2025, 19:08
Reviewer Update
When should I expect the feedback? It’s long overdue now
Game's replyOfficial
08 Jan 2025, 08:53Hi Thembi, I sincerely apologize for any inconvenience you may have experienced due to the delay in your refund. Rest assured, our finance team is working diligently to resolve the matter. You will be updated as soon as there are any advancements on your case. Thank you for your patience and understanding during this time.
Game's reply08 Jan 2025, 08:53
Official
Hi Thembi, I sincerely apologize for any inconvenience you may have experienced due to the delay in your refund. Rest assured, our finance team is working diligently to resolve the matter. You will be updated as soon as there are any advancements on your case. Thank you for your patience and understanding during this time.
TM
Thembi M's updateReviewer Update
08 Jan 2025, 09:16My patience and understanding during this time has definitely run out. I have none of both left. I want this matter resolved immediately. As much as you were able to deduct money immediately but yet failed to deliver, my matter should also be resolved immediately without these unnecessary delays that don’t even make sense
TM
Thembi M's update08 Jan 2025, 09:16
Reviewer Update
My patience and understanding during this time has definitely run out. I have none of both left. I want this matter resolved immediately. As much as you were able to deduct money immediately but yet failed to deliver, my matter should also be resolved immediately without these unnecessary delays that don’t even make sense
Game's replyOfficial
08 Jan 2025, 10:42Hi Thembi, your cancellation request through our chat service has been sent to our finance team and you will be notified once the refund has been processed.
Game's reply08 Jan 2025, 10:42
Official
Hi Thembi, your cancellation request through our chat service has been sent to our finance team and you will be notified once the refund has been processed.
TM
Thembi M's updateReviewer Update
08 Jan 2025, 15:37How many days will that take?
TM
Thembi M's update08 Jan 2025, 15:37
Reviewer Update
How many days will that take?
TM
Thembi M's updateReviewer Update
09 Jan 2025, 11:16I’m getting very tired of this back and forth with you guys. I just want my refund sorted immediately!
TM
Thembi M's update09 Jan 2025, 11:16
Reviewer Update
I’m getting very tired of this back and forth with you guys. I just want my refund sorted immediately!
TM
Thembi M's updateReviewer Update
09 Jan 2025, 11:16There has been co communication from your side and I have to keep chasing you for my money
TM
Thembi M's update09 Jan 2025, 11:16
Reviewer Update
There has been co communication from your side and I have to keep chasing you for my money
Game's replyOfficial
09 Jan 2025, 15:29Hi Thembi, I understand your frustration and concern as there's been no communication with you regarding your refund. I've checked and saw the colleague handling your query was in touch with you and explained the situation.
Game's reply09 Jan 2025, 15:29
Official
Hi Thembi, I understand your frustration and concern as there's been no communication with you regarding your refund. I've checked and saw the colleague handling your query was in touch with you and explained the situation.