DN
Denzil N
1 reviews | Active since Jul 2010
26 Dec 2023, 11:21
Terrible returns policy
I brought a defective edge trimmer to Game Clearwater for return or refund, after waiting almost an hour for service, the manager says he has to notify the supplier before he can return or refund which can only happen in January. Not sure why the item comes with a 2 year guarantee if I have to wait 1 month before they can decide whether or not they will return or refund it..
Helpful (0)
Replies (5)0
Replies (5)
Game's replyOfficial
26 Dec 2023, 11:45Hi Denzil, thank you for getting in touch. I'm sorry, the trimmer is not working as it should. Regrettably, if an item is faulty and within the manufacturer's warranty, it will need to be assessed by them to determine what the fault is.
Game's reply26 Dec 2023, 11:45
Official
Hi Denzil, thank you for getting in touch. I'm sorry, the trimmer is not working as it should. Regrettably, if an item is faulty and within the manufacturer's warranty, it will need to be assessed by them to determine what the fault is.
DN
Denzil N's updateReviewer Update
26 Dec 2023, 12:53If that's the case, the item should say manufacturers warranty and not falsely advertise "2 year guarantee" to mislead consumers!
DN
Denzil N's update26 Dec 2023, 12:53
Reviewer Update
If that's the case, the item should say manufacturers warranty and not falsely advertise "2 year guarantee" to mislead consumers!
DN
Denzil N's updateReviewer Update
27 Dec 2023, 09:07You say you don't offer guarantees but the packaging of the item clearly states "2 year guarantee".
This is clearly false advertising! Shame on you!
This is clearly false advertising! Shame on you!
DN
Denzil N's update27 Dec 2023, 09:07
Reviewer Update
You say you don't offer guarantees but the packaging of the item clearly states "2 year guarantee".
This is clearly false advertising! Shame on you!
This is clearly false advertising! Shame on you!
Game's replyOfficial
27 Dec 2023, 09:38The packaging is from the supplier, Denzil. So if your product is defective after six months but before the end of the manufacturers guarantee or warranty, we will send your goods in for repairs. The manufacturer will determine whether your goods will be replaced or repaired. (Please refer to your manual on the details of the manufacturer’s warranty or guarantee).
Game's reply27 Dec 2023, 09:38
Official
The packaging is from the supplier, Denzil. So if your product is defective after six months but before the end of the manufacturers guarantee or warranty, we will send your goods in for repairs. The manufacturer will determine whether your goods will be replaced or repaired. (Please refer to your manual on the details of the manufacturer’s warranty or guarantee).
DN
Denzil N's updateReviewer Update
27 Dec 2023, 09:45It's defective within 1 month, not after 6 months!
I bought the item from Game, not the supplier so I don't care about the supplier, Game is supposed to honor the guarantee and take it up with the supplier!! Your customer service is pathetic.
I bought the item from Game, not the supplier so I don't care about the supplier, Game is supposed to honor the guarantee and take it up with the supplier!! Your customer service is pathetic.
DN
Denzil N's update27 Dec 2023, 09:45
Reviewer Update
It's defective within 1 month, not after 6 months!
I bought the item from Game, not the supplier so I don't care about the supplier, Game is supposed to honor the guarantee and take it up with the supplier!! Your customer service is pathetic.
I bought the item from Game, not the supplier so I don't care about the supplier, Game is supposed to honor the guarantee and take it up with the supplier!! Your customer service is pathetic.